Practical resources
Help an aging parent handle scam calls without pressure
Agree a simple pause-and-check routine before the next unexpected call. A printed reminder beside the phone can help your parent check a request calmly.
Download the scam safety sheetA short reminder by the phone
An urgent story does not require an immediate payment. A familiar name on caller ID, or a familiar-sounding voice, does not prove who is calling.
- Do not share security codes, PINs or passwords.
- Do not send money or hand over cash after an unexpected request.
- End the call. Do not use links in the message.
- Call your relative using a number you already know; use another phone if you are unsure the line has cleared.
Unexpected visitors
Keep the door closed while you check an appointment with the company through a number you find independently.
Agree a family check-in
Choose a first and second trusted contact. A private family phrase can help but is not proof by itself. Keep it off the displayed sheet and verify requests through a known number.
If money has already been sent
Contact the bank or payment provider immediately through official channels and ask whether the payment can be stopped. Keep messages and receipts and contact the appropriate local authorities.
- If account details or codes were shared, contact the affected service.
- Do not pay someone who promises to recover the money.
- Listen without blame so your parent can explain what happened.
Keep a copy you can use
Free printable, fillable PDF. Save a copy after filling it in and check your saved answers. No email required.
Download the scam safety sheet · A4US LetterA plan beyond today
Use the checklist for your next step. Explore the guide and organiser for a wider view of family care.
Explore the complete productOfficial references
Checked on 26 September 2026. Services and reporting procedures depend on where you live.